Privacy Policy

1. Information We Collect

When you submit a form, request a consultation, or contact us, we collect the following categories of personal information:

• Contact information — full name, phone number, email address, and home or project address
• Project details — room type, window treatment preferences, and consultation notes
• Device and usage data — IP address, browser type, operating system, pages visited, and referring URLs, collected automatically via cookies and analytics tools
• SMS consent records — whether you have opted in to transactional or marketing SMS messages, and the date and time of that consent

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To schedule and confirm in-home consultations and measurement appointments
• To send SMS or email communications related to your project, appointment, or order
• To provide quotes, order updates, and installation scheduling
• To send promotional offers, Hunter Douglas rebate announcements, and seasonal specials (only when you have opted in)
• To request reviews following completed installations
• To analyze website traffic and improve our website and service quality
• To comply with applicable legal obligations

3. SMS Messaging & Opt-In Consent

Providing your phone number alone does not grant VVD Ventures LLC DBA Howard's Draperies permission to send you SMS messages. SMS consent is collected separately and explicitly through opt-in checkboxes on our contact forms.

We offer two types of SMS communication, each requiring its own separate opt-in:

• Transactional SMS messages — appointment reminders, consultation confirmations, order status updates, and service notifications sent by VVD Ventures LLC DBA Howard's Draperies. Message frequency may vary.
• Marketing & promotional SMS messages — special offers, Hunter Douglas promotions, and seasonal announcements sent by VVD Ventures LLC DBA Howard's Draperies. Message frequency may vary.

Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us directly at (303) 449-4337 or sales@howardsdraperies.com.

No mobile information (including SMS opt-in consent) will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent data is not sold, rented, or traded. The only exception is SMS service providers who facilitate message delivery on our behalf, and they are contractually prohibited from using your data for any other purpose.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to operate and improve our website. These technologies help us:

• Remember your preferences and form inputs
• Analyze website traffic and user behavior via Google Analytics
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Disabling cookies may affect certain features of our website. For more information about managing cookies, visit allaboutcookies.org.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission (HTTPS/TLS) for all form submissions
• Access controls limiting who within our organization can view your personal data
• Use of reputable, security-audited third-party service providers for CRM and SMS delivery

No internet transmission or electronic storage system is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

6. Your Rights & Choices

You have the following rights regarding your personal information:

• Access — You may request a copy of the personal information we hold about you.
• Correction — You may request that we correct inaccurate or incomplete information.
• Deletion — You may request that we delete your personal data, subject to any legal obligations requiring us to retain it.
• Opt-out of SMS — You may unsubscribe from SMS messages at any time by replying STOP to any message, or by contacting us directly.
• Opt-out of marketing emails — You may unsubscribe from marketing emails by clicking the unsubscribe link in any email we send.

To exercise any of these rights, please contact us at sales@howardsdraperies.com or call (303) 449-4337. We will respond to all requests within a reasonable timeframe.

7. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We only share your data with trusted third-party service providers who assist us in operating our business, including:

• CRM and customer communication platforms (e.g., GoHighLevel)
• SMS delivery providers (solely to facilitate message delivery)
• Website hosting and analytics providers
• Legal authorities, when required by applicable law

All third-party service providers are contractually required to handle your data securely and only for the purposes for which it was shared.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our website following any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: